Eligibility for a refund
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Full refund
Available only if the project has not yet started, meaning no sketches, drafts, or files have been sent.
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Partial refund
If a preliminary sketch or draft has been provided but no final approval has been given, a partial refund may be issued, depending on the progress of the work.
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No refund
Once the final design or approved files have been delivered, refunds are no longer available except in rare cases such as technical errors or unreasonable project delays caused by Beehaya Studio.
When refunds cannot be issued
Refunds are not available in the following cases:
- The final files have been delivered or used.
- The project has been approved and later canceled due to a change of mind or preference.
- Incomplete or inaccurate information was provided by the client, causing project delays.
- Major project scope changes or excessive revision requests are made beyond the original agreement.
How to request a refund
Follow these steps so we can review your request quickly.
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Write the subject line
Use exactly: Refund Request – [Order ID or Full Name]
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Send your email to us
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Include these details
- Order number or payment date
- Your full name
- Reason for requesting a refund
- Any relevant files or documentation (if applicable)
To: contact.beehaya@gmail.com Subject: Refund Request – [Order ID or Full Name] Order number or payment date: Full name: Reason for requesting a refund: Attachments (if any):
We review your request within 2 business days and reply to confirm eligibility or ask for more details. If approved, the refund is processed within 7 business days through the same payment method used for the original purchase.
Important: Refunds are made only to the same account and name used for the original payment. They cannot be transferred to another person or to an account under a different name.
Ownership and usage rights
If a refund is approved, you agree not to use, share, or distribute any sketches, drafts, or files provided before the refund.
All intellectual property and design rights remain the sole property of Beehaya Studio.
Revisions and client satisfaction
Each project includes a specified number of free revisions to ensure client satisfaction.
Requests for additional or extensive revisions outside the project’s scope may incur additional fees and do not qualify for a refund.
Updates to this policy
Beehaya Studio reserves the right to modify or update this Refund Policy when necessary to reflect changes in operations or service terms. However:
- Any changes to this policy will be communicated to existing clients via email or through our website.
- Orders placed before the policy update will continue to be governed by the previous version of this policy.
- The updated policy will only apply to new orders made after its publication date.
Quick answers
Can I get a full refund?
Yes, but only if the project has not yet started. That means no sketches, drafts, or files have been sent to you.
Can I get a partial refund after receiving a sketch or draft?
A partial refund may be issued if you have received a preliminary sketch or draft but have not given final approval. The amount depends on the progress of the work.
Can I get a refund after the final design is delivered?
Generally no. The exceptions are rare: technical errors, or unreasonable project delays caused by Beehaya Studio.
How long does a refund take?
We review requests within 2 business days. Approved refunds are processed within 7 business days through the original payment method.
Can the refund go to a different account or name?
No. Refunds go only to the same account and name used for the original payment.
Can I keep using the sketches or drafts after a refund?
No. After an approved refund you agree not to use, share, or distribute any sketches, drafts, or files provided earlier. Design rights remain with Beehaya Studio.
What if I need more revisions than my order includes?
Extra or extensive revisions outside the project scope may cost additional fees, and they do not qualify for a refund.
Does a policy update apply to orders I already placed?
No. Earlier orders stay under the version of the policy that applied when you ordered. The update covers only new orders placed after its publication date.
Contact information
If you have questions or need help regarding this Refund Policy, contact us at contact.beehaya@gmail.com.
Email Beehaya Studio